Privacy Policy

Privacy Policy

Last updated: December 2025

At BODY MAISON, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you submit a form, request an appointment, or interact with our services online or in person.

1. Information We Collect

We may collect the following personal information when you use our lead forms, website, or booking systems:

  • Name

  • Email address

  • Phone number

  • Details about your concern, injury, or reason for seeking physiotherapy or Pilates

  • Preferred appointment time

  • Any additional information you voluntarily provide

We do not collect any financial information through our lead form.

2. How We Use Your Information

We use your information to:

  • Contact you about your inquiry or appointment request

  • Schedule physiotherapy or Pilates services

  • Follow up regarding your concerns or treatment needs

  • Provide customer service and communicate studio updates

  • Improve our services and user experience

Your information is used only for purposes related to BODY MAISON services.

3. How We Store and Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your data may be stored securely within:

  • Our booking software

  • Encrypted email communication

  • Our internal client management systems

Only authorized staff members have access.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data only with:

  • Licensed physiotherapists or practitioners involved in your care

  • Trusted service providers who assist in scheduling or communication (e.g., email or booking platforms)

These providers follow strict confidentiality and data-protection requirements.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Update or correct your information

  • Ask us to delete your information (unless we are legally required to keep it for clinical documentation)

  • Withdraw consent for non-essential communications


6. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and track website performance. These tools do not collect personal health information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.